.. index:: ! Curbside Check-In

Curbside Check-In
=================

Contents: This section will show you how Curbside Check-In works, from a customer's perspective, and how to set it up in the NovaDine system

.. toctree::
   :maxdepth: 3

Curbside Check-In
-----------------

Curbside Checkin allows customers that choose the pick-up order option to check-in upon arrival and have their order delivered to them, without ever leaving the car. The location will need to have numbered parking spaces designated for Curbside Check-in Only. When the customer checks-in via their mobile device, they will be prompted to enter their parking space number, so an employee will know exactly where to deliver the order to the customer.


.. index:: Curbside Check-In, Curbside

Curbside Check-In Customer Flow
-------------------------------

The process begins with a customer placing an order, either desktop or mobile, at a location that supports Curbside Check-In.

1. Customer arrives at the location to pick-up order and does one of the following:

 	a. Parks in designated Curbside Check-In spaces, if available
 	b. Parks in unnumbered parking space
 		   
2. Customer logs on to your mobile site or app with the same login under which they ordered and selects ‘Check-In’ or, if the customer ordered on mobile and still has their receipt open, they can start the checkout process from there. Customers will also have a hyper link on their receipt that they can use to access their account's check-in page.

	.. image:: images/Curbside/01Curbsidemain.jpg

3. Customer will be allowed to check-in up to 5 minutes before the order ready time and up to 15 minutes after (default). *Check-in instructions and times are configurable by chain.*

	.. image:: images/Curbside/2Curbside_landing.jpg

4. Once the Check In button is enabled, the customer will be able to check in by selecting the button and doing one of the following:
   
    a. Selecting the number of the Curbside Check-In parking space
    b. Selecting 'Unnumbered Parking Space' and, when prompted, entering a description of the vehicle

    .. image:: images/Curbside/3Select_spot.jpg

..       
5. Customer receives Check-In confirmation, which will display either parking space # or vehicle details on Check-In details screen, and store is notified of customer check-in

	.. image:: images/Curbside/4Confirmation_new.jpg

.. note:: Check-in confirmation message is configurable by chain

.. index:: Curbside Check-In, Curbside Setup

Curbside Check-In Setup in NovaDine
-----------------------------------

There are two steps to setting Curbside Check-In up in the NovaDine system: enabling the setting for a location and setting the number of check-in parking spaces

Enabling Curbside for a Store
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To enable Curbside Check-in:

1. From the NovaDine Management Site, proceed to the Service Types Tab  

..
2. Check the box next to *Allow Check-in* under the Pick-Up Service Type or whichever Service Type you will be offering Curbside Pick-Up for

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3. Click "Save Changes"

	.. image:: images/ServiceTypes/checkin.jpg

4. Now, to setup the number of designated parking spaces, click the Locations Tab

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5. Click "Edit" under the location information

	.. image:: images/ServiceTypes/locations.jpg

6. Enter the number of parking spaces that your location has designated in the Checkin Spaces field

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7. Click "Save"

	.. image:: images/ServiceTypes/checkinspaces.jpg

 .. note:: To setup the number of designated Check-In Parking Spaces, you must have Chain Admin or Corporate Manager access