.. index:: ! Fire Future Orders

Fire Future Orders to POS Now
=============================

Contents: Instructions for manually sending future orders, that are being held by the NovaDine Agent, to POS.

.. toctree::
   :maxdepth: 2


.. index:: Agent Overview, NovaDine Agent, Fire Future Orders

NovaDine Agent Overview
-----------------------

The customer will place an online order using the restaurant’s online ordering website. For ASAP or non-held future orders, the NovaDine Agent will automatically send the online Order to the designated POS station once the order is submitted. If your location has selected the option of having future orders held, the NovaDine Agent holds the order until the prep time is met. Prep time is determined based on service type, item total, or order value total set. 

To view order status, you will need to access Order Management from the NovaDine Agent Home Screen:

1. Open NovaDine Agent
2. Click "Order Management" 

.. image:: images/Agent/POSAgent.jpg


.. index:: Order Management, Fire Future Orders

Order Management
----------------

The Order Management Screen shows the status of your location's orders: 

* *Yellow:* Held until prep time (future order)
* *Green:* Sent to POS
* *Red:* Paid, waiting for acknowledgement
* *Teal:* Paid, waiting to be filled
* *Dark Blue:* Paid, waiting for finalization
* *Tan:* Paid and filled (Complete)

.. image:: images/Agent/AgentColorCodes.jpg


.. index:: Fire Order to POS, Fire Future Orders

Fire Order to POS
`````````````````

Any future orders that have not been sent to POS will be highlighted in yellow and have a *Fire* button to the right.

	* Click *Fire* to immediately send to POS

.. image:: images/Agent/agentfuturefireorder.jpg

.. warning:: It can take up to a full minute after clicking *Fire* before the order actually goes to the POS. Users will need to click *Fire* and then let it be. If they click *Complete*, the order will not be sent to POS. When they click *Fire*, the order's status is changed from *Held* to *Ready to Send*. The Agent picks up the order on the next check in, which can take up to a minute from the time they click *Fire*.


.. index:: Terminate Agent, Fire Future Orders

Terminate Agent
---------------

To Terminate (Close) the NovaDine Agent, follow the steps below:

1. Log into the online ordering site to retrieve the Agent username and password. This can be found under the *NovaDine Agent User* subtab of the *Location Users* tab by clicking on the *pencil icon* next to NovaDine Agent username.

.. image:: images/Agent/FindAgentPW.jpg

2. Click *Terminate* on the agent

.. image:: images/Agent/AgentTerminate.jpg

3. Enter the username and password found in Step 1 and select *Login* to terminate the Agent

.. image:: images/Agent/AgentTerm2.jpg