NovaDine Tutorial Center¶

Contents:

Aloha POS - BSP Setup
- Requirements
- Request Data Access for NovaDine
- Lab Setup
- Determine Menu Data Source
- Provide Access Credentials to NovaDine
- Additional Setup Needed
- Troubleshooting issues related to using BSP
Backend Management
- Management Overview
- Business Hours
- Locations Tab
- Users Tab
- Location Users Tab
- Service Types Tab
- Reports Tab
- Sales Tax Tab
- Orders Tab
- Order Detail Tab
- Order Escalation Tab
- Order Processing
- POS Tab
- Marketing Tab
- Finance Reports Tab (Franchisee’s Only)
- Event Logging Tab
Brink POS
- Request NovaDine access to Locations
- Overview
- Brink Setup
- Troubleshooting
Call Center
- Call Center Overview
- Accessing the Call Center
- Main Site Tab
- Customer Ordering Tab
- Start an Order
- Place the Order
- Save the Order as a Quote
- Review Order/Enter Coupon Codes
- Apply Coupon Codes
- Process the Order
- Check Order Status
- Cancel or Delete Orders
- Set Customer Tax Exempt
- Order Dashboard Tab
- Order Dashboard Overview
- Order Status
Catering Editor
- Catering Editor Overview
- Accessing the Catering Editor
- Components Tab
- Usage Tab
- Search Existing Items and Components
- Edit Existing Components
- Place a Test Order
Coupon Management
- Coupons Tab
- Coupon Examples
Curbside Check-In
- Curbside Check-In
- Curbside Check-In Customer Flow
- Curbside Check-In Setup in NovaDine
Delivery Management
- Delivery Management Overview
- Delivery Setup Options
- Defining Delivery Parameters
- Delivery as a Service (DAAS)
- Delivery Mileage Rates
- Customer Order Flow
Delivery Driver Management
- Delivery Driver Management Overview
- Driver Management Screen
- Driver Information Management
- Driver Dispatch
- Closing and Reports
- Troubleshooting
Fire Future Orders to POS Now
- NovaDine Agent Overview
- Order Management
- Terminate Agent
Special/Holiday Hours
- Entering Special Hours for a Specific Location with Store Manager Access
- Closing a Specific Location for a Specific Date with Store Manager Access
- Entering Special Hours for a Specific Location (Corporate Access)
- Closing a Specific Location for a Specific Date (Corporate Access)
- Entering Special Hours Chainwide (Corporate Access)
- Closing All Locations for a Specific Date Chainwide (Corporate Access)
House Account
- House Account Overview
- Create an Account
- Modify Spending Limits
- Accept Payments
- Edit Payment
- Write Offs
- Account History
IRIS POS
- Getting Started
- Installation
- Configuration
- Troubleshooting
Item Management
- Item Overview
- Create New Items
- Edit an Existing Item
- Item Overrides
Local Menu
- Local Menu for Users with Store Manager Access
- Local Menu for Users with Corporate Manager or Higher Access
Master Menu
- Menu Overview
- Accessing Global Menus
- Menus
- Modes
- Categories/Subcategories
- Items
- Picklists
Maitre’D POS
- Getting Started
- Installation
- Configuration
- Troubleshooting
NorthStar POS
- Overview
- NorthStar Setup
- Troubleshooting
NovaDine Agent
- Order Processing Overview
- NovDine Agent Installation
- NovaDine Agent Configuration
- Navigating the NovaDine Agent
- Accepting and Completing Orders (Non-POS Locations Only)
- Agent Troubleshooting
- Third-Party Licenses
Order Handling
- Iris Order Handling Overview
- Maitre’D Order Handling Overview
- Non-POS Order Handling Overview
Payment Gateway Guide
- Payment Gateway Setup Information
Payment Processing
- Payment Processing Overview
- Payments Processed Online
- Payments Processed through the POS
- Issuing Refunds
- Chargebacks
- Frequently Asked Questions
Picklist Management
- Picklist Overview
POSiTouch POS
- Getting Started
- Installation
- Configuration
- Troubleshooting
Shipping
- Order Processing Overview
- NovDine Agent Installation and Configuration
- Order Status
- Managing Orders
Survey Guide
- Survey Types
- Survey Responses
Transfer Orders to Another Store
- Transfer an Order

Glossary¶

Glossary

Indices and tables¶